Our Impact: Integrated Services
Our Impact: Community Engagement
Our Priorities
Financials & Acknowledgements
Territorial Acknowledgement
Impact North Shore respectfully acknowledges the Squamish and Tsleil-Waututh Nations, on whose traditional, unceded, and ancestral territories we are honoured to work.
- We are committed to growing authentic and meaningful relationships with Indigenous communities, recognizing that our journey is shared with all those who have come before and those who will come after us.
- We acknowledge Canada’s history and the oppressive colonial systems and framework in which we work and our responsibility to work toward decolonization.
- We value our connection to this land as the foundation of our identity, linking us to our roots, and grounding and shaping our organization.
- We recognize that as a settlement organization, we have a duty to create learning opportunities for im/migrants to understand the effects of inequities and injustices that are experienced by Indigenous people in the form of genocide, systemic racism, and trauma.
- We strive to explore and embed decolonized approaches and multiple worldviews into our work of building equitable and inclusive communities.
- We are grateful for the relationships, guidance and support of Indigenous leaders and partners as we grow in our organizational efforts toward Truth and Reconciliation.
Impact North Shore humbly commits to the work as called for by the Truth and Reconciliation Commission of Canada and takes on our responsibility to “weave a stronger and more vibrant social fabric based on the unique strengths of Indigenous peoples and all Canadians.”
Chair and Executive Director’s Message
read messageOur Impact: Integrated Services
Integrated Services
Through our Immigrant Service Centre, over 8,500 im/migrants received support on their journeys.
6,900
im/migrants increased knowledge of life in Canada to meet their needs through our settlement services
2,530
im/migrants improved English skills through our language services
2,790
im/migrants enhanced knowledge, skills and connections for labour market integration through our employment services
2,520
im/migrants received information and support for navigating school systems through our school support and parenting programs
640
children and youth received support adjusting to life in Canada through our youth services
Immigrant Service Centre
Making Canada Home
Impact North Shore provides a variety of comprehensive services for 8,500+ im/migrants through our Immigrant Service Centre. We offer resources, information and skills training to support their unique im/migration journeys.
Our services include settlement and employment services, school support, community connections and English language learning opportunities, as well as specialized programs for families, women, youth, and seniors.
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Supporting Families and Youth to Build Their Lives in Canada
Strong families and confident youth are essential to building inclusive communities. 2024-2025 marked an exciting period of growth for the Settlement Workers in Schools (SWIS) Program, with the addition of new family support programming.
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Building a Future Through Work: Supporting Newcomers Toward Economic Stability
Meaningful employment for newcomers is more than just a job, it’s a critical step toward building a stable and hopeful future in Canada. For im/migrant families, securing work means the ability to put down roots, support loved ones, and participate fully in community life.
Our Impact: Community Engagement
Community Engagement
Through our community work, we center the voices of racialized im/migrants creating spaces to build equity through interactive, community-led activities and projects.
20,000+
social media interactions and engagements designed specifically to educate, empower, and raise awareness of anti-racism responses.
1,400
volunteer hours donated to building inclusive and equitable communities.
730
individuals participated in Community Connections activities.
400
community partners and employers supported community engagement efforts.
410
high school students learned about identity, belonging, and racial justice in a conversation with author Harrison Mooney
Community Engagement
Collaborating for Equity
Impact North Shore centers the voices of racialized im/migrants to create spaces that build equity through interactive, community-led activities and projects. We lead research, development and innovation projects and convene individuals and organizations to find accessible and adaptable solutions to improve inclusion.
Building relationships and connections between local service providers, long-term residents and im/migrants offers meaningful opportunities for learning, listening and reducing barriers to belonging.
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Advancing Inclusion Through Partnership
At Impact North Shore, we know that building inclusive communities takes all of us. That’s why the North Shore Immigrant Inclusion Partnership (NSIIP), a collaboration of over 35 community organizations and institutions, plays such a critical role in improving im/migrant inclusion across the North Shore.
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#UnityInCommunity Campaign Inspires Inclusion Across the North Shore
In early 2025, Impact North Shore launched a powerful public awareness campaign: #UnityInCommunity. Designed to encourage inclusion and connection in everyday life, the campaign reached more than 20,000 people across Facebook, Instagram, and LinkedIn during February and March.
Our Priorities
Priority
Health & Wellbeing
Impact North Shore commits to adopting a holistic approach across our work.
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Supporting Newcomer Health Across Our Services
Health is more than access to medical care; it is shaped by the conditions in which people live, work, and build their lives. In 2024-2025, our programs supported the health and wellbeing of newcomers on the North Shore by focusing on the broader social determinants of health, including economic stability, social connection, and freedom from…
Priority
Leadership & Collaboration
Impact North Shore commits to strengthening our collective impact through partnership.
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Recognizing Excellence in Our Community: Celebrating Leadership, Inclusion, and Impact
Creating inclusive and equitable communities is a collective effort, one that thrives through collaboration and shared values. As a for-purpose, social impact organization, we are proud to recognize and celebrate those on the North Shore who are driving meaningful change alongside us.
Priority
Adaptability & Transformation
Impact North Shore commits to being
resourceful and creative to fulfill our vision.
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Shaping the Future: Strategic Plan 2025-2030
At Impact North Shore, our vision is clear: an inclusive and equitable North Shore where all im/migrants have the opportunity to thrive. To guide our work into the future, we have developed a new five-year strategic plan that reflects our values, deepens our commitments, and responds to the evolving needs of the communities we serve.
About Us
Our Organization
Impact North Shore is a for-purpose, social impact organization standing strong on the scenic shores of North and West Vancouver. Every year, we touch over 8,500 lives, including im/migrants, volunteers, partners and staff, providing comprehensive and innovative services and community engagement opportunities that cater to the unique needs of im/migrants.
With over 30 years of experience creating transformative change, we have supported thousands of newcomers in their journey to make Canada home. Our work is collaborative, focusing on strengthening the fabric of our community, making it a more inclusive and equitable space for all.
Vision
We envision an inclusive and equitable North Shore.
Mission
We are dedicated to offering comprehensive and innovative services for newcomers and to strengthening inclusion and equity.
Values
At the core of Impact North Shore are our values. They shape our work, and they guide our interactions with the people we serve and the community we belong to.
Responsibility to Our Communities
Promising trust and reliability.
Working Together
Respect and integrity in our relationships.
Upholding Each Other
Care and belonging for all.
Strategic Priorities
Health & Wellbeing
We believe that social factors* affect the health and wellbeing of individuals, families and communities.
Leadership & Collaboration
We believe that equitable, resilient communities require collaborative leadership.
Adaptability & Transformation
We believe that we need to be proactive and adaptable in order to thrive.
Impact by the numbers
10,000
Lives were touched by Impact North Shore in 2024-2025
8,515
im/migrants accessed services and programs
6,900
im/migrants accessed Settlement Services
2,790
im/migrants accessed Employment Services
730
individuals participated in community connections activities
210
community partners and employers worked with us
Financials & Acknowledgements
Financials
The financial statements have been reviewed and approved by the Finance Committee and the Board of Directors.
Acknowledgements
It is through generous partnerships and commitment from the following individuals and organizations, in addition to staff and volunteer efforts, that make the work of Impact North Shore possible.
- Yang Wang, Board Chair
- Laurence Wang, Vice Chair, Finance & Risk Committee Chair
- Zubin Daruwala, Board Member, Nominations Committee Chair
- Joan Coert, Board Member, Governance Committee Chair
- David Walker, Board Member, Communications & Outreach Committee Chair
- Adriana Watkins, Board Member
- Amanda Liang, Board Member
- Betsy Gibbons, Board Member
- Raheil Moradi, Board Member
- Raji Sohal, Board Member
- Rosalie Cress, Board Member
- Shanya Kaluaratchi, Board Member
Federal
- Immigration, Refugees and Citizenship Canada
- Department of Canadian Heritage
- Employment and Social Development Canada
- Service Canada
- United Way
- DECODA iPals
Provincial
- Ministry of Municipal Affairs
- Community Gaming Grants Branch
- Ministry of Tourism, Arts, and Culture
- YWCA WorkBC
- Family Services of the North Shore
Municipal
- City of North Vancouver
- District of North Vancouver
- District of West Vancouver
- AMSSA
- BC Epilepsy Society
- BC Federation of Labour
- BC Housing
- Canadian Mental Health Association
- Capilano Canyon Suspension Bridge
- Capilano Community Services Society
- Capilano University
- City of North Vancouver
- DECODA
- District of North Vancouver
- District of West Vancouver
- Enhance West Van
- Families in Need Society
- Family Services of the North Shore
- Harvest Project
- Hollyburn Family Services
- Immigrant Employment Council of BC
- Immigrant Services Society of BC
- Labour Law Rights Office
- Legal Aid BC
- Lighthouse Park Preservation Society
- Maplewood Flats
- Migrant Worker Centre
- MONOVA: Museum & Archives of North Vancouver
- MOSAIC
- North Shore Black Bear Society
- North Shore Community Resources Society
- North Shore Emergency Management
- North Shore Neighbourhood House
- North Shore Restorative Justice Society
- North Shore Women’s Centre
- North Van Arts
- North Vancouver Chamber
- North Vancouver City Fire Department
- North Vancouver City Library
- North Vancouver District Public Library
- North Vancouver Foundation
- North Vancouver RCMP
- North Vancouver Recreation & Culture Commission
- North Vancouver School District
- Options Community Services
- Parkgate Community Services Society
- Parks Canada
- Polygon Gallery
- Presentation House Theatre
- Pride @ Work Canada
- Providence Health Care
- Rainbow Refugee
- Reconciliation Canada
- SALAL
- Seymour Art Gallery
- Shelter to Home
- Silver Harbour Seniors’ Activity Centre
- Skilled Immigrant Info Centre
- S.U.C.C.E.S.S
- Squamish First Nation
- Squamish Lilwat Cultural Centre
- St. Andrews United Church
- Tenant Resources Advisory Centre
- The Foundry
- Translink
- Vancity
- Vancouver Association for Survivors of Torture
- Vancouver Coastal Health
- Vancouver Community College
- Vancouver Public Library
- Village of Lion’s Bay
- West Vancouver Art Museum
- West Vancouver Community Arts Council
- West Vancouver Community Foundations
- West Vancouver Fire and Rescue Services
- West Vancouver Foundation
- West Vancouver Memorial Library
- West Vancouver Police Department
- West Vancouver School District
- West Vancouver Youth Hub
- Westside Senior’s Hub
- YMCA Employment Services
- YWCA Employment Services