Our Impact: Integrated Services
Our Impact: Community Engagement
35th Anniversary
Financials & Acknowledgements
Territorial Recognition
Impact North Shore respectfully acknowledges the Squamish and Tsleil-Waututh Nations, on whose traditional, unceded, and ancestral territories we are honoured to work.
- We are committed to growing authentic and meaningful relationships with Indigenous communities, recognizing that our journey is shared with all those who have come before and those who will come after us.
- We acknowledge Canada’s history and the oppressive colonial systems and framework in which we work and our responsibility to work toward decolonization.
- We value our connection to this land as the foundation of our identity, linking us to our roots, and grounding and shaping our organization.
- We recognize that as a settlement organization, we have a duty to create learning opportunities for im/migrants to understand the effects of inequities and injustices that are experienced by Indigenous people in the form of genocide, systemic racism, and trauma.
- We strive to explore and embed decolonized approaches and multiple worldviews into our work of building equitable and inclusive communities.
- We are grateful for the relationships, guidance and support of Indigenous leaders and partners as we grow in our organizational efforts toward Truth and Reconciliation.
Impact North Shore humbly commits to the work as called for by the Truth and Reconciliation Commission of Canada and takes on our responsibility to “weave a stronger and more vibrant social fabric based on the unique strengths of Indigenous peoples and all Canadians.”
Chair and Executive Director’s Message
read messageOur Impact: Integrated Services
Integrated Services
Through our Immigrant Service Centre, over 8,100 im/migrants received support on their settlement journeys.
5,907
im/migrants increased knowledge of life in Canada to meet their needs through our settlement services
3,341
im/migrants improved English skills through our formal and informal language learning and testing services
2,223
im/migrants enhanced knowledge, skills and connections for labour market integration through our employment services
2,203
im/migrants received information and support for navigating school systems through our school support and parenting programs
610
im/migrant children and youth received support adjusting to life in Canada through our youth and family services
Immigrant Service Centre
Making Canada Home
Impact North Shore provides a variety of comprehensive services for 8,100+ im/migrants through our Immigrant Service Centre. We offer resources, information and skills training to support their unique im/migration journeys.
Our services include settlement and employment services, school support, community connections and English language learning opportunities, as well as specialized programs for families, women, youth, and seniors.
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Building Pathways to Economic Participation Through Labour Market Integration
Meaningful employment for newcomers is more than just a job, it’s a critical step toward building a stable and hopeful future in Canada. For im/migrant families, securing work means the ability to put down roots, support loved ones, and participate fully in community life.
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Building Skills and Connections Through Language Learning
During the 2025-2026 year, over 3,300 im/migrants improved their English language skills through language learning opportunities delivered across our network of services.
Our Impact: Community Engagement
Community Engagement
Through our community work, we center the voices of racialized im/migrants creating spaces to build equity through interactive, community-led activities and projects.
43,000+
people reached in a campaign designed specifically to educate and raise awareness of why immigration matters
1,700
volunteer hours donated to support services and community engagement activities
696
individuals participated in Community Connections activities
289
community partners and employers supported newcomer integration
540
youth participated in anti-racism research and education activities
Community Engagement
Collaborating for Equity
Impact North Shore centers the voices of racialized im/migrants to create spaces that build equity through interactive, community-led activities and projects. We lead research, development and innovation projects and convene individuals and organizations to find accessible and adaptable solutions to improve inclusion.
Building relationships and connections between local service providers, long-term residents and im/migrants offers meaningful opportunities for learning, listening and reducing barriers to belonging.
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Building Stronger Communities Through Civic Engagement – The North Shore Immigration Matters Campaign
A strong and connected community is one where everyone’s contributions are recognized, valued, and celebrated. To help foster greater understanding of the role im/migrants play in community life, NSIIP partners collaborated to develop the North Shore Immigration Matters social media campaign.
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Creating Safer and More Inclusive Communities – Listening to Youth Experiences
Building safer and more inclusive communities for immigrant and racialized youth on the North Shore begins with listening. The Youth Experiences Survey and Focus Groups, led by Impact North Shore and supported by NSIIP partners, provided 247 young people with an opportunity to share their experiences related to racism, mental health, loneliness, connection, and belonging.
35 Years of Community Impact
35th anniversary
Equity in Action
As we reflect on 35 years of impact in our community, we are reminded that our work is guided by a simple but powerful set of values: Working Together; Upholding Each Other; and Responsibility to our Communities.
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Upholding Each Other: Care and Belonging for All
At Impact North Shore, the importance of care and belonging is reflected in the broad range of services we have built steadily and consciously over the past three and a half decades. We estimate that we have supported tens of thousands of individuals and families from diverse cultural backgrounds, lived experiences, and immigration pathways.
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Working Together: Respect and Integrity in Our Relationships
Impact North Shore has always understood that meaningful change happens through relationships. One of the strongest examples of the value of collaboration is the North Shore Immigrant Inclusion Partnership (NSIIP) which is made up of more than 35 partners from across the community, originally established as the Welcoming Action Committee.
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Responsibility to Our Communities: Promising Trust and Reliability
At Impact North Shore we believe that accountability to our community is the deepest driver of our work. Trust is how stronger relationships are built, how communities endure through difficult times, and how a more connected future becomes possible.
35th Anniversary
Our Journey Towards Reconciliation
Over 35 years, Impact North Shore’s understanding of Truth and Reconciliation has evolved alongside our work to build inclusive communities. We recognize that Reconciliation requires ongoing learning, meaningful relationships, reflection, and action, and that our journey continues to evolve.
Read More
Success Stories Over 35 Years
35th anniversary
35 Years of Supporting Newcomers
Impact North Shore has proudly served tens of thousands of im/migrants throughout our history.
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A Community to Rely On
Impact North Shore understands that when we support newcomers in their unique settlement journey, we are also investing in a stronger community.
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Growing Roots in a New Community
When Liudmyla arrived in Canada with her young family, they felt lost and did not know how to navigate familiar systems, from healthcare and taxes to employment and education.
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Building Belonging Through Partnership
For many newcomer seniors, arriving in Canada can be an isolating experience. Separated from familiar communities, language, and support networks, they often face the challenge of building a new life while feeling disconnected from the people and places around them.
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Sharing Knowledge, Creating Opportunity
Mentorship can be a powerful bridge between experience and opportunity. For newcomers building a career in Canada, connecting with someone who understands their field and can share knowledge, guidance, and encouragement can make a meaningful difference.
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Building Family Resilience Through Settlement Support
At Impact North Shore, we believe that when every family member receives the information and support they need, the settlement process can strengthen resilience, foster connection, and build stronger intergenerational bonds.
About Us
Our Organization
Impact North Shore is a for-purpose, social impact organization standing strong on the scenic shores of North and West Vancouver. Every year, we touch over 10,000 lives, including im/migrants, volunteers, partners and staff, providing comprehensive and innovative services and community engagement opportunities that cater to the unique needs of im/migrants.
With 35 years of experience creating transformative change, we have supported thousands of newcomers in their journey to make Canada home. Our work is collaborative, focusing on strengthening the fabric of our community, making it a more inclusive and equitable space for all.
Vision
We envision an inclusive and equitable North Shore.
Mission
We are dedicated to offering comprehensive and innovative services for newcomers and to strengthening inclusion and equity.
Values
At the core of Impact North Shore are our values. They shape our work, and they guide our interactions with the people we serve and the community we belong to.
Responsibility to Our Communities
Promising trust and reliability.
Working Together
Respect and integrity in our relationships.
Upholding Each Other
Care and belonging for all.
Strategic Priorities
Health & Wellbeing
We believe that social factors* affect the health and wellbeing of individuals, families and communities.
Leadership & Collaboration
We believe that equitable, resilient communities require collaborative leadership.
Adaptability & Transformation
We believe that we need to be proactive and adaptable in order to thrive.
Impact by the numbers
10,000
Lives were touched by Impact North Shore in 2025-2026
8,100
im/migrants accessed services and programs
5,907
im/migrants accessed Settlement Services
2,223
im/migrants accessed Employment Services
696
individuals participated in community connections activities
289
community partners and employers supported newcomer integration
Financials & Acknowledgements
Financials
The financial statements have been reviewed and approved by the Finance Committee and the Board of Directors.
Acknowledgements
It is through generous partnerships and commitment from the following individuals and organizations, in addition to staff and volunteer efforts, that make the work of Impact North Shore possible.
- Laurence Wang, Board Chair
- Zubin Daruwala, Vice Chair, Nominations Committee Chair
- Adriana Watkins, Finance & Risk Committee Chair
- Joan Coert, Governance Committee Co-Chair
- Raheil Moradi, Governance Committee Co-Chair
- David Walker, Communications & Outreach Committee Chair
- Betsy Gibbons, Board Member
- Raji Sohal, Board Member
- Rosalie Cress, Board Member
- Shanya Kaluaratchi, Board Member
Federal
- Immigration, Refugees and Citizenship Canada
- Employment and Social Development Canada
FOUNDATIONS
- United Way
- West Vancouver Community Foundation
- DECODA Foundation
Provincial
- Ministry of Municipal Affairs
- Ministry of Tourism, Arts, Culture, and Sport (Gaming)
- Ministry of Social Development and Poverty Reduction
- Ministry of Children and Family Development
Municipal
- City of North Vancouver
- District of North Vancouver
- District of West Vancouver
- AMSSA
- BC Epilepsy Society
- BC Federation of Labour
- BC Housing
- Canadian Mental Health Association
- Capilano Canyon Suspension Bridge
- Capilano Community Services Society
- Capilano University
- City of North Vancouver
- DECODA
- District of North Vancouver
- District of West Vancouver
- Enhance West Van
- Families in Need Society
- Family Services of the North Shore
- Foundry North Shore
- Harvest Project
- Hollyburn Family Services
- Immigrant Employment Council of BC
- Immigrant Services Society of BC
- Labour Law Rights Office
- Legal Aid BC
- Lighthouse Park Preservation Society
- Maplewood Flats
- Migrant Worker Centre
- MONOVA: Museum & Archives of North Vancouver
- MOSAIC
- North Shore Black Bear Society
- North Shore Community Resources Society
- North Shore Crisis Services Society
- North Shore Emergency Management
- North Shore Neighbourhood House
- North Shore Restorative Justice Society
- North Shore Women’s Centre
- North Van Arts
- North Vancouver Chamber
- North Vancouver City Fire Department
- North Vancouver City Library
- North Vancouver District Public Library
- North Vancouver Foundation
- North Vancouver RCMP
- North Vancouver Recreation & Culture Commission
- North Vancouver School District
- Options Community Services
- Parkgate Community Services Society
- Parks Canada
- Polygon Gallery
- Presentation House Theatre
- Pride @ Work Canada
- Providence Health Care
- Rainbow Refugee
- Reconciliation Canada
- SALAL
- Seymour Art Gallery
- Shelter to Home
- Silver Harbour Seniors’ Activity Centre
- Skilled Immigrant Info Centre
- S.U.C.C.E.S.S
- Squamish First Nation
- Squamish Lilwat Cultural Centre
- St. Andrews United Church
- Tenant Resources Advisory Centre
- Translink
- Vancity
- Vancouver Association for Survivors of Torture
- Vancouver Coastal Health
- Vancouver Community College
- Vancouver Public Library
- Village of Lion’s Bay
- West Vancouver Art Museum
- West Vancouver Community Centre
- West Vancouver Community Arts Council
- West Vancouver Community Foundations
- West Vancouver Fire and Rescue Services
- West Vancouver Foundation
- West Vancouver Memorial Library
- West Vancouver Police Department
- West Vancouver School District
- West Vancouver Youth Hub
- Westside Senior’s Hub
- YMCA Employment Services
- YWCA Employment Services